Privacy policy

Our website address is: https://motubyron.com.au

What Personal Data We Collect and Why We Collect It

Contact Forms: When visitors fill out the contact form on the site, we collect the data shown in the contact forms.

Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

User Data Collection

Other websites hosting embedded content may gather data about you, employ cookies, integrate additional third-party tracking, and monitor your interactions with the embedded content. This includes tracking your actions if you have an account and are logged in to that specific website.

Information We Collect and Store

During your visit to our site, we will track:

  • Products you've viewed: This helps us display recently viewed products to enhance your shopping experience.
  • Location, IP address, and browser type: We use this for purposes such as estimating taxes and shipping.
  • Shipping address: We collect this information to estimate shipping costs before you place an order and to facilitate order delivery.

We also utilize cookies to maintain the contents of your shopping cart while you browse our site. Please note that you may want to refer to our detailed cookie policy, which can be found in a separate section.

When you make a purchase, we will request information, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information such as your username and password. We use this data for various purposes, including:

  • Sending you updates about your account and order.
  • Addressing your requests, including refunds and complaints.
  • Processing payments securely and preventing fraudulent activities.
  • Setting up and managing your store account.
  • Complying with legal obligations, such as tax calculations.
  • Enhancing our store offerings.
  • Sending you marketing communications if you opt to receive them.

For users who create an account, we securely store their name, address, email, and phone number, streamlining the checkout process for future orders.

Typically, we retain your information for as long as necessary to fulfill the purposes for which it was collected, unless we are legally required to keep it longer. For instance, we store order information for tax and accounting purposes for a specified number of years. This includes details like your name, email address, and billing and shipping addresses. Additionally, we maintain records of comments or reviews if you choose to leave them.

Access to Your Data

Members of our team are granted access to the information you provide. This access enables both Administrators and Shop Managers to view:

  • Order details, including what was purchased, purchase date, and shipping information.
  • Customer information, such as your name, email address, and billing and shipping details.

Our team members use this access to assist with order fulfillment, process refunds, and provide support.

Payments

We accept payments through Direct Debit Transfer and Afterpay. When processing payments, some of your data will be shared with Afterpay. This data includes information required to process or support the payment, such as the total purchase amount and billing details. For further information, please consult the Afterpay Privacy Policy.

Data Retention

Comments and their associated metadata are retained indefinitely if you leave a comment. This enables us to automatically recognize and approve subsequent comments without manual moderation.

For users who register on our website (if any), we store the personal information they provide in their user profile. Users have the ability to view, edit, or delete their personal information at any time (except for their username, which cannot be changed). Website administrators also have access to view and edit this information.

Your Data Rights

If you have an account on our site or have left comments, you can request an exported file containing the personal data we hold about you, including any information you have supplied to us. Additionally, you can request the deletion of your personal data. Please note that certain data may be retained for administrative, legal, or security reasons, as required by law.