Shipping policy
Motu Shipping Policy.
Shipping Across Australia
We ensure prompt and dependable delivery services across Australia, including major cities such as Sydney, Melbourne, Brisbane, Gold Coast, and Canberra. Our dedicated local team, equipped with our own vehicle fleet, caters to our East Coast customers, guaranteeing timely and personalized deliveries. To provide efficient nationwide shipping, we have established partnerships with trusted removal and logistics companies.
Shipping Costs
To obtain a shipping quote, please proceed to your shopping cart.
Our Commitment
Our commitment to you is straightforward—we deliver your orders promptly to your doorstep, and we stand behind our promise! For all deliveries within the specified areas that do not meet our guaranteed time frame, we offer a $50 money-back guarantee.
Estimated Delivery Times*
- Sydney: 1 to 5 business days
- Central Coast, Wollongong, and Newcastle: 3 to 10 business days
- Adelaide, Canberra, Melbourne, Gold Coast, and Brisbane: 5 to 15 business days • North Queensland, Perth, and Darwin: 15 to 20 business days
*These estimates apply to in-stock items purchased from the baygallery.com.au website. The time frame is calculated from the receipt of payment by Bay Gallery Furniture, and deliveries are typically made to the ground floor only. This does not include customers with specific day/time delivery requirements. To be eligible for the delivery guarantee, please send an email to hello@motubyronbay.com.au (or complete the details during checkout) with the full and correct address and a minimum of two contact numbers.
Customer Pickup from Warehouse
You are welcome to collect your purchase from our warehouse between 9 am and 3 pm, Monday to Friday. Please call or email in advance to ensure your items are ready for pickup.
If you require customer pickup on a different day, kindly contact our customer care team to decide.